Hotel Reception Mastery

Are you interested to begin your hotel reception career or want to gain more advanced skills in hotel reception? Then this hotel reception mastery course will help you get one step closer to your professional aspirations and develop your skills and knowledge in hotel reception for a rewarding career. Gain hotel reception skills and credentials that employers value.

This hotel reception mastery course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.

This hotel reception mastery course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.

Master the skills you need to propel your career forward in hotel reception. Equip yourself with the essential knowledge and skillset that make you a confident hotel receptionist and take your career to the next level. This comprehensive hotel reception mastery course is designed to help you reach your professional goals.

The skills and knowledge that you will gain through studying this hotel reception mastery course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career.

This comprehensive hotel reception mastery course will teach you the theory of effective hotel reception practice and equip you with the essential skills, confidence and competence to assist you in the hotel reception industry. You’ll gain a solid understanding of the core competencies required to drive a successful career in hotel reception.

Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive hotel reception mastery course is designed for hotel reception professionals who are aspiring to specialise in hotel reception. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV. This hotel reception mastery course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification.

Enrol today and take the next step towards your personal and professional goals.

Why choose this course?

• CPD UK & IPHM Accredited Course
• Endorsed by The Quality Licence Scheme
• FREE GIFT: Course Completion PDF & Hardcopy Certificates, MCQ Exam & Full Tutor Support Included and FREE Corporate Etiquette course as a bonus
• Get dual certificate (2 accredited certificate) in 1 course (CPD UK and IPHM)
• Unlimited lifetime access
• Instructor-led distance learning
• Get trained by industry experts
• 24/7 student support system
• Learn at your own pace and leisure
• Earn industry-recognised credentials
• User-friendly, advanced online learning material
• Effective training, written and designed by certified professional

***Additional GIFT***

• Course Completion PDF & Hardcopy Certificate, MCQ Exam & Full Tutor Support Included
• Get FREE Corporate Etiquette course as a bonus
• 2 Accreditation in 1 Course (CPD UK and IPHM)

Reason to learn with Study Plex

• Over 89,000 students taught across a range of fully certified courses
• Offering learners the chance to acquire the most in-demand and marketable skills
• Full commitment to helping our students find success on their chosen path
• Partnership with some of the world's best-known accreditation organisations
• Full belief in you, your success, and your ability to thrive
  

This extensive hotel reception mastery course is designed by industry experts; this hotel reception mastery course will provide you with the skills and knowledge you need to succeed. Not only will it make you more lucrative to potential employers, but it will also give you the confidence to apply for that dream job.

This hotel reception mastery course is divided into bite-sized modules to make it easy to follow. Whether you are travelling around the world or juggling work and family, this course can be completed anytime, anywhere. This flexibility enables you to learn at your own pace, fitting your studies around your current lifestyle.

Course Curriculum

This comprehensive hotel reception mastery course covers the following modules:

Module 01: Introduction

• Introduction

Module 02: How to Converse with Customers?

• How to Converse with Customers?

Module 03: Rules of Email Etiquette

• Rules of Email Etiquette

Module 04: Rules of Grooming and Dress Code

• Rules of Grooming and Dress Code

Module 05: Rules of Telephone Etiquette

• Rules of Telephone Etiquette

Module 06: Relationship with Customers

• Relationship with Customers

Module 07: Building Rapport with Customers

• Building Rapport with Customers

Module 08: Roles and Responsibilities

• Roles and Responsibilities

Module 09: What is Up Selling?

• What is Up Selling?

Module 10: What is Cross-Selling?

• Identify the Steps for Selling

Module 11: Identify the Steps for Selling

• Factors Influencing Buying Decision

Module 12: Factors Influencing Buying Decision

• Customer Buying Objections

Module 13: Customer Buying Objections

• Assertive as Reception Assistant

Module 14: Assertive as Reception Assistant

• Handling Customers Complaints

Module 15: Handling Customers Complaints

• Tips for Success as an HR Assistant

Module 16: Tips for Success as an HR Assistant

• What is Cross-Selling?

How am I assessed?

Once you have completed the hotel reception mastery course, you will then be required to undertake an online MCQ assessment. This exam will cover everything you have already learnt. This means that you will have plenty of time to study and prepare for the assessment before taking it.

The assessment itself is made up of multiple-choice questions in your chosen subject area. You will receive your results straight after completion.

Become Certified

Explore new skills

Equip yourself with the essential skills, confidence and competence to assist you in your chosen industry.

Accelerate your career

Learn the most in-demand skills, get certified and level up your career. This hotel reception mastery online training course is designed to help you reach your professional goals.

Make your CV stand out

Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV.

Certificate of Completion

After successfully finishing the course, you will be eligible to order your free PDF & Hardcopy certificate of course completion. There is a minimal shipping charge to get the hardcopy course completion certificate which is:

• Inside the UK = £5.99
• International Students = £16.99

Certificate of Achievement

Endorsed Certificate from Quality Licence Scheme

On successful completion of the course assessment, you will be eligible to order the hotel reception mastery Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This will provide you with a competitive edge in your career add extra value to your CV. You can also share this certificate with prospective employers and your professional network which will help you to drive a successful career in your chosen industry. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65.

CPD and IPHM Accredited Certificate of Achievement

Grow your career by earning CPD and IPHM accredited certificate of achievement and add extra value to your CV. On successful completion of this hotel reception mastery course, you will be eligible to order your CPD and IPHM accredited certificate of achievement (dual certificate) to demonstrate your new skills. You can also share this certificate with prospective employers and your professional network. The CPD and IPHM accredited certificate of achievement (dual certificate) can be obtained in PDF format at the nominal fee of £12; there is an additional fee to get a printed copy certificate which is £25.

If you are a beginner or already working as a hotel receptionist, or are considering a career in hotel reception, then this hotel reception mastery course will give you a solid understanding of the core competencies required to drive a successful career in hotel reception.

This hotel reception mastery course is suitable for all skill levels and backgrounds. Whether you want to advance your career prospects, learn a new skill, or broaden your educational horizons this hotel reception mastery course will help you to gain a solid understanding of the core competencies required to drive a successful career in your chosen industry.

Academic

This hotel reception mastery course is open to students of all academic backgrounds aiming to enhance their skills.

Age

At Study Plex, we invite everyone to learn. This hotel reception mastery course is open to anyone aged 16 and over.

Eligibility

If you have a basic grasp of English, numeracy and ICT, you will be eligible to enrol.

This hotel reception mastery course will equip you with the essential skills and credentials to demonstrate your new skills and add extra value to your CV. On successful completion of this hotel reception mastery course, you will gain a solid understanding of the core competencies required to drive a successful career in your chosen industry.

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included